Shipments and returns
Ship Worldwide from Shenzhen, China. Orders will be shipped within 1-2 business days ( Any Chinese Festival Holiday will be informed in advance ).
- EU Parcel PLUS
- Singapore Registered Airmail
- ChinaPost (Free shipping / Registered shipping)
- China EMS Express
- DHL Express
-- If you have to drive to your local postal office to claim for packages, we do not suggest you to take Registered Airmail. That will save your money.
-- Tracking fee required for registered airmail.
-- Order more than $150GBP will be shipped by EMS/DHL Express shipping for free, you do not need to pay additionally.
-- EU Parcel PLUS zone, including United Kingdom, France, Italy, Ireland, Germany, Netherlands, Belgium, Spain, Sweden, Portugal, Hungry, Greece, Denmark, Luxembourg, Poland, Croatia
Please do not make a dispute or claim before informing us, and it will take more time for both of us to deal with some cases. Our email is firstname.lastname@example.org and we will respond to your issue within 48 hours ( Chinese Festival will be informed in advance ).
During COVID-19 Pandemic, please refer to destination Postal Service update before making your orders. We ship from China to your address.
Registered Shipment to United Kingdom, Italy, France, Netherlands and Germany, are now normal and under expected time as below (Updated on 2020-10-12), while for other countries, please contact us for shipment details.
Since 1-Jan-2021, we do not use EU Parcel PLUS for UK address. Other countries' addresses are still to be processed the same as before, no change. Note: We ship from China directly, not transferred in United Kingdom, do not worry about that VAT.
For Singapore Airmail, how long will usually take to be delivered after being shipped ?
-- Australia, New Zealand, Singapore: 5-18 business days
-- United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
-- Italy, Brazil: 14 - 40 business days
-- Other countries: 8-30 business day and please email us to confirm
For ChinaPost Airmail, how long will usually take to be delivered after shipment ?
-- Australia, New Zealand, Singapore: 10 -18 business days
-- United Kingdom, France, Italy, Spain, Germany, Netherlands, Japan, South Korea, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
-- Brazil: 20 - 40 business days
-- Email us for others
For EU Parcel PLUS, how long will usually take to be delivered after shipment ?
- United Kingdom: 8-16 days, France: 9-18 days, other EU countries: 14-25 days
For DHL: 4-6 days for normal time / 8-10 days for Christmas; EMS: 5-10 days
Track Package Online
-- DHL Express - http://www.dhl.com/en.html
-- EMS Express - http://www.ems.com.cn/english.html
-- Singapore Register Airmail - https://www.singpost.com/, Click and find more online info for packages to Belgium, Brazil, Finland, India, Italy, Mexico, New Zealand, Russia, Singapore, Sweden, Swiss,
-- ChinaPost - http://www.chinapost.com.cn/ or http://www.17track.net
-- EU Parcel PLUS - http://track.4px.com/ or your own country's postal service website
-- Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to R4wood.com.
-- Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to submit a request and obtain a "RMA Requests" Form that must be included with your package.
1. Return for Replacement or Refund
-- Quality Issues -- If a product has quality problems within 7 days of customers receiving it, r4wood.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a full refund or exchange the product for free.
-- 6 Months Quality Warranty -- If any quality problem with products within 6 months quality warranty, can get them replaced for the same product with the same version for free. Customer responsible for shipping back to r4wood fee. ( Note: (1) Flashcart version update is not in 6 months quality warranty. For example, you bought and ran a R4i-Gold V1.4 well and now R4i-gold.com changed its version into R4i-gold V1.4.1, former R4i-Gold V1.4 does not support DSi FW 1.4.1, r4wood.com will not have R4i-Gold v1.4 replaced with R4i-gold V1.4.1 for you; (2) If the flashcart has been out of production, the flashcart will automatically be out of 6 Months Quality Warranty and it is qualified with one Month Quality Warranty )
-- Non Quality Issues -- If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee) for non-Express shipping order; DHL/EMS Express shipping order, shipping fee will not be refunded.
-- Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.
2. Cancel Order before Package Shipped out
If an order is canceled before shipping out to you, no fee will be charged.
3. Overdue Items
-- For Singapore / ChinaPost Air Mail, Re-shipping or full refund available 45 days after payment. For Italy and Brazil, 50 days instead.
-- For EMS, DHL Express, Re-shipping or full refund available 25 days after payment (Claiming package not in time is not in this time frame).
If you need to return your order for getting replacement / refund, we hope you see instructions below for how to return a package.
1. If you need to return your order for any reason, please contact us and tell us why. We will do our very best to resolve any problem caused by us or our shipper.
2. Please make sure the item was originally purchased from R4wood.com. Please ensure the item wasn’t suffered damage by you.
3. In order to save the shipping fee and avoid customers clearance, we suggest you input the 3ds/r4/r4i cards in a simple envelope. Ship out via Surface Air Mail or Registered Air Mail.
a) If conditions permit, please print a partial emails record and highlight the order ID . Or prepare for a piece of paper and write down your Order ID. With this order ID, we can handle your case quicker.
b）Except 3DS Card / R4 ds card /r4i dsi cards, do not insert any packaging, accessories or anything else if it is for replacement. Please also attach the cards to the paper. If it is for full refund, please return the whole packages.
Enclose the pictures for your reference .........