Free Shipping Worldwidely from Shenzhen,China, Orders will be shipped within 1-2 business days ( Any Chinese Festival Holiday will be informed in advance ).

Shipping Method:

• Hongkong Air Mail Shipping
• Hongkong Register Air Mail
• China EMS Express Shipping
• DHL / UPS Express Shipping

• Free shipping will be shipped by HongKong Air Mail or HongKong Registered Air Mail (Tracking URL)
• If you have to drive to your local postal office to claim for package, we do not suggest you to take Registered Airmail. That will save your money
  

• Hongkong Air mail / Hongkong Register Air Mail should be less than 2kg;
• Order less than $50usd will be shipped by HongKong Air Mail if no tracking fee $2usd paid;
• Order between $50-200usd will be shipped by Hongkong Register Air Mail;
• Order more than $200usd Will be shipped by EMS/UPS/DHL or other Express shipping for free.

Please do not make a dispute or claim before informing us, and it will take more time for both of us to deal with some cases. Our email is sales@r4wood.com and we will respond to your issue within 48 hours ( Chinese Festival will be informed in advance )

Deliver Time

     For Hongkong Airmail/ Register Airmail

• United States, Canada: 10-25 business days after shipment
• Australia, New Zealand, Singapore: 5-12 business days
• United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
• Italy, Brazil: 10-25 business days
• Other countries: 8-30 business day and please email us to confirm

Returns Policy

• Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to R4wood.com.
• Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to submit a request and obtain a "RMA Requests" Form that must be included with your package.

Returning for Replacement or Refund

• Quality Issues -- If a product has quality problems within 7 days of customers receiving it, r4wood.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a full refund or exchange the product for free.
• 6 Months Quality Warranty -- If any quality problem with products within 6 months quality warranty,can get them replaced for the same product with the same version for free. Customer responsible for shipping back to r4wood fee. ( Note: (1) Flashcart version update is not in 6 months quality warranty. For example, you bought and ran a R4i-Gold V1.4 well and now R4i-gold.com changed its version into R4i-gold V1.4.1, former R4i-Gold V1.4 does not support DSi FW 1.4.1, r4wood.com will not have R4i-Gold v1.4 replaced with R4i-gold V1.4.1 for you; (2) If the flashcart has been out of production, the flashcart will automatically be out of 6 Months Quality Warranty and it is qualified with one Month Quality Warranty )
  
• Non Quality Issues -- If customers wish to return an item for non quality reasons within 7 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).
• Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Cancelling Order before Package Shipped out

• If an order is canceled before shipping out to you, no fee will be charged.

Overdue Items

• For Hongkong Air Mail/Register Air Mail and China Air Mail/Register Air Mail, Re-shipping or full refund available 40 days after payment;
• For EMS, DHL or UPS Express, Re-shipping or full refund available 25 days after payment;