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FAQ

R4WOOD.COM User Guide

1. I want to order some products

  • Please place orders using our online shop system for products you like. It is also very easy to register with R4wood and start ordering right away.
  • Please don't attempt to place orders by email, fax, or phone unless some special occasions. Please discuss with our customer service representative.
  • You can register with R4wood before placing orders or just to order as a guest.
  • Any products added to your online cart remain there until you remove them, or check them out.

2. How do I make an order from R4wood ?

  • Order as a Guest, or Register with R4wood for free or Log in directly if you have registered before;
  • Log in your R4wood account (No need for Guest who want to order).
  • Search or browse products, and if you wish to buy them, type a number in the quantity box and click "Add to cart". You can remove them later or adjust the quantities if you change your mind. Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
  • The first checkout page is "address book", you can edit you billing address or change shipping address. e.g. to an different drop ship address.
  • The second checkout page you can choose shipping methods. We offer free shipping for all items, and on the same webpage you can also choose the payment method you prefer. In the text box "Special Instructions Or Comments", you can add special request for your order. e.g. the declared value of the package that you wish for customs purposes.
  • R4WOOD do not accept PayPal payment ever since Jun 11th, 2011. 
  • If you have not received order / transaction confirmation email, contact us freely.

3. Could I do drop shipping ?

  • Yes. R4wood accepts drop shipping orders.

4. Payment Method

  • Any Pay Pal payment with "R4" in the product description may be detected, consequently get account limited and punished up to $25,000usd, we do not use their payment service now
  • Credit card payment to China Account (Your bank card photo may be required to prove you have made the order)

5. Why My Order Still in Awaiting Payment ?

  • R4WOOD will check your payments at our business hour ( Beijing 9:00-18:00 ), and do the order status update;
  • If payment completes, update into Awaiting Fulfillment;
  • If payment does not go through, update into Cancelled;
  • You will receive order status update email from sales@r4wood.com, please do not spam them.

6. Do I have a Guarantee or Warranty ?

  • All products from R4wood are 100% tested, 100% work fine and 100% 6 months quality warranty. 

7.Privacy Notice

  • R4wood respects your privacy and takes your online safety seriously. Your personal info can be deleted from r4wood anytime if required. And R4wood will never expose your personal info to the third party. Payment is under VeriSign SSL (128) security.

8. How can I return products back to R4wood ?

  • Login into R4wood with your Account Name and Password;
  • Click Completed Orders to select the order that contains the product you want to return;
  • Once complete the "RMA Requests" Form, Return address will be available.

9. Flash Card does not work on your Console

  • Check whether the right R4 version used for your Console;
  • Check whether the right Kernel been uploaded, and in root directory of memory card;
  • Check whether R4 adapter supports SDHC memory card;
  • Clean connection between R4 and Memory card;
  • 95% can be resolved after the instruction from R4wood with e-mail help.

10. How to check the status of my order ?

  • Log in your account and check your order status
  • Awaiting Fulfillment: Payment Received
  • Completed: Payment Account being checked and Products being Prepared for shipment
  • Shipped: Order Shipped out
  • Cancelled: Payment Uncompleted
  • Declined: Problematic Customer Account
  • Refunded: Payment Refunded full/Partially, or Payment held temporarily at IPS Dispute Center

11. How to track my Order ?

  • Log in your account;
  • Track your order with the tracking message sent automatically from R4wood;
  • Registered Air Mail, EMS Express, UPS/DHL Express can be tracked, Hongkong Air Mail cannot be tracked;
  • Order larger than $40usd, R4wood will ship your order via Hongkong Register Air Mail;
  • Order larger than $150usd, R4wood will ship your order via FedEx/EMS/UPS/DHL or other Express automatically.