FAQ User-Guide

• Please place orders using our online shop system for products you like.It is also very easy to register with R4wood and start ordering right away.
• Please don't attempt to place orders by email, fax, or phone unless some special occasions. Please discuss with our customer service representative.
• You can register with R4wood before placeing orders or just to order as a guest.
• Any products added to your online cart remain there until you remove them, or check them out.

• Order as a Guest, or Register with R4wood for free or Log in directly if you have registered before;
• Log in your R4wood account (No need for Guest who want to order).
  
• Search or browse products, and if you wish to buy them, type a number in the quantity box and click "Add to cart". You can remove them later or adjust the quantities if you change your mind.Products you've added to your shopping cart are saved there while you looking at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
• The first checkout page is "address book",you can edit you billing address or change shipping address. e.g. to an different dropship address.
• The second checkout page you can choose shipping methods. We offer free shipping for all items, and on the same webpage you can also choose the payment method you prefer. In the textbox "Special Instructions Or Comments", you can add special request for your order. e.g. the declared value of the package that you wish for customs purposes.
• R4WOOD do not accept Paypal payment ever since Jun 11th, 2011, but Credit Card Payment via Alertpay / IPS instead. You can click "Place An Order" to make an order firstly and pay it later.You will receive an email confirming your order information.

• Yes. R4wood accepts dropshipping orders.
  

• Payment via AlertPay ( Visa, American Express and MasterCard Credit Card, e-Wallet ) or IPS Credit Card
  
• Payment via Western Union
• Contact to sales@r4wood.com for other payment methods.
  

• All Prodcuts from R4wood are 100% tested, 100% work fine and 100% 6 months qulity warranty. 

• R4wood repects your privacy and takes your online safety seriously. Your personal info can be deleted from r4wood anytime if required. And R4wood will never expose your personal info to the third party. Payment is under IPS security.

• Login into R4wood with your Account Name and Password;
• Click Completed Orders to select the order that contains the product you want to return;
• Once complete the "RMA Requests" Form, Return address will be available.

• Check whether the right R4 version used for your Console;
• Check whether the right Kernel been uploaded, and in root directory of memory card;
• Check whether R4 adapter supports SDHC memory card;
• Clean connection between R4 and Memory card;
• 95% can be resolved after the instruction from R4wood with e-mail help.

• Log in your account and check your order status
• Awaiting Fulfillment: Payment Received
• Completed: Payment Account being checked and Products being Prepared for shipment
• Shipped: Order Shipped out
• Cancelled: Payment Uncompleted
• Declined: Problematic Customer Account
• Refunded: Payment Refunded full/Partially, or Payment held temporarily at IPS Dispute Center

• Log in your account;
• Track your order with the tracking message sent automatically from R4wood;
• Registered Air Mail, EMS Express, UPS/DHL Express can be tracked, Hongkong Air Mail cannot be tracked;
• Order larger than $50usd, R4wood will ship your order via Hongkong Register Air Mail;
• Order larger than $200usd, R4wood will ship your order via EMS/UPS/DHL or other Express automatically.